Refund policy

At Motherly Luxury, we are committed to delivering premium, high-quality ceramics. To ensure a smooth and satisfactory shopping experience, we’ve outlined our return policy below.

1. Return Window:

  • We accept returns within 7 days from the date of delivery.

2. Eligibility for Return:

To be eligible for a return:

  • The item must be in original, unused condition.
  • The Motherly Luxury authentication certificates and eco-packaging must be intact.
  • The item must be returned in its original packaging to avoid damage during transit.

3. Damaged Items:

In case of damaged goods:

  • Customers must provide an unboxing video or photos of the item within 24 hours of delivery.
  • The item will be replaced with a premium replacement at no extra cost, or a refund will be issued, as per your preference.

4. Refund Process:

  • Refunds will be processed to the original payment method.
  • The refund will be processed within 5-7 business days once the item has passed our quality inspection.

5. Non-Returnable Items:

Items that have been used, damaged, or altered are not eligible for return.

6. Cash on Delivery (COD):

  • As part of our commitment to an elite customer experience, we do not accept COD orders.
  • All orders must be prepaid to ensure we can offer white-glove shipping, which includes extra-insured, temperature-controlled, or wooden-crate packaging.

Motherly Luxury Privacy Policy

At Motherly Luxury, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect:

We collect the following information when you visit or use our website:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address, payment information.
  • Usage Data: Information about how you use our website, including your browsing history, clicks, and other interactions.

2. How We Use Your Information:

Your information helps us:

  • Process orders and provide customer support.
  • Improve our website and customer experience.
  • Send promotional material and offers related to our products, if you have opted in.

3. How We Protect Your Information:

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal data. These include encryption and secure servers.

4. Cookies:

We use cookies to enhance the user experience on our website. Cookies are small files that are stored on your device and help us recognize you when you return. You can disable cookies through your browser settings, but this may affect your experience on our website.

5. Third-Party Disclosure:

We do not sell, trade, or transfer your personal information to outside parties without your consent, except when required by law or for processing payments through trusted payment processors.

6. Your Rights:

  • Access: You can request to view the personal data we have collected about you.
  • Correction: You can request to update or correct any inaccurate or incomplete information.
  • Deletion: You can request to delete your personal information in accordance with applicable laws.

7. Changes to This Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page.

By using our website, you agree to the terms outlined in this Privacy Policy.