Shipping policy
At Motherly Luxury, we are committed to delivering your high-end ceramics safely and on time. Please take a moment to review our shipping policy below.
1. Shipping Methods and Options
We offer various shipping methods to ensure your orders are delivered safely and securely:
- Standard Shipping: A reliable and cost-effective option for all orders.
- White-Glove Shipping: A premium shipping option for high-value items, including extra-insured, temperature-controlled, or wooden-crate packaging.
The shipping method selected at checkout will determine the delivery time and cost.
2. Shipping Time
- Processing Time: Orders are processed within 1-3 business days from the date of purchase. You will receive a confirmation email once your order has been shipped.
- Delivery Time: Delivery typically takes between 5-10 business days, depending on your location and the shipping method selected. Shipping times may vary during high-demand periods.
We aim to deliver your items as quickly and safely as possible, but please note that shipping times can vary based on external factors, such as carrier delays or customs procedures.
3. Shipping Rates
Shipping costs are calculated based on the weight of your order, the shipping method chosen, and the delivery location. You will see the total shipping charges before finalizing your purchase at checkout.
4. International Shipping
We offer international shipping to select countries. International shipping charges and delivery times may vary depending on the destination.
- Customs Duties and Taxes: Please note that customs duties, taxes, or import fees may apply to international orders. These fees are the responsibility of the customer and are not included in the shipping cost.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number to monitor its progress. You can track your order on the respective carrier's website.
6. Shipping Restrictions
- Address Accuracy: Please ensure that the shipping address provided is accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
7. Lost or Damaged Items
- Lost Shipments: If your package is lost in transit, please contact us immediately at info@motherlyluxury.com. We will work with the carrier to investigate and resolve the issue.
- Damaged Items: In the event your item arrives damaged, please refer to our Return Policy for instructions on how to request a replacement or refund.
8. Shipping Policy Changes
We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about your order or shipping, feel free to reach out to us:
- Email: info@motherlyluxury.com